1. Shipping Overview

Streetfoodkitchen currently ships orders within the United Kingdom.

Orders are normally handled within 1–2 business days. Once an order has been dispatched, delivery is normally estimated at 3–5 business days.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

2. Order Processing

After you place an order, we process and prepare it for dispatch.

Our normal handling time is: 1–2 business days.

Business days generally exclude weekends and UK public holidays.

Orders placed outside our normal operating periods may begin processing on the next available business day.

3. Delivery Time

Our estimated standard delivery time is: 3–5 business days after dispatch.

Delivery estimates are not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, weather, public holidays and other circumstances affecting transportation.

If an unusual delivery delay occurs, please contact us so we can assist you.

4. Shipping Charges

Any applicable delivery charges will be clearly displayed during the checkout process before you complete your purchase.

The shipping amount shown at checkout is the applicable charge for the delivery option selected for your order.

We do not add undisclosed shipping charges after an order has been placed.

5. Delivery Address

Please make sure that your delivery address and contact details are accurate when placing your order.

Once an order has been dispatched, changing the delivery address may not always be possible.

If you notice an error in your delivery address, please contact us as soon as possible after placing your order.

6. Tracking Your Order

Where tracking information is available for your shipment, relevant tracking details may be provided after your order has been dispatched.

Tracking information may take some time to become active after dispatch.

If you have not received your order within the expected delivery timeframe, please contact our customer service team with your order number.

7. Delayed Deliveries

Although we work to meet our estimated delivery times, delays can occasionally occur because of circumstances outside our reasonable control.

These circumstances may include severe weather, transportation disruption, public holidays, carrier delays, operational disruptions or other unforeseen events.

If your order appears to be delayed, please contact us and we will make reasonable efforts to help locate the shipment and resolve the issue.

8. Missing or Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the delivery status.

We may ask for your order number and delivery details to help investigate the shipment.

Where an order is confirmed as lost or otherwise requires a remedy, we will work with you to provide an appropriate solution in accordance with applicable UK consumer law.

9. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide your order number and a description of the problem. Photographs of visible damage may also help us investigate the issue more efficiently.

If the product is faulty or damaged, your statutory consumer rights remain unaffected.

10. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

We will review the order and, where appropriate, arrange a suitable remedy.

Please keep the packaging and any relevant documentation until the issue has been resolved.

11. Delivery Attempts

Delivery may be affected if the recipient is unavailable or if the delivery address cannot be accessed.

Depending on the carrier's procedures, a delivery may be attempted again or the parcel may be left at an appropriate location or collection point.

If tracking information indicates that a delivery attempt was made, please follow the carrier's instructions where available.

12. International Shipping

Our standard shipping service is currently intended for deliveries within the United Kingdom.

If international delivery becomes available, the applicable destinations, delivery estimates and shipping charges will be displayed before the relevant order is completed.

13. Your UK Consumer Rights

Nothing in this Shipping Policy is intended to exclude or limit your statutory rights under applicable UK consumer law.

If an order is not delivered within the agreed timeframe, or within the timeframe required by applicable law, you may have additional legal rights and remedies.

For information about returns, refunds and your rights regarding faulty or unsuitable products, please refer to our Return & Refund Policy.

14. Contact Us

If you have a question about your shipment, delivery time or an order that has not arrived, please contact Streetfoodkitchen.