1. Our 30-Day Return Policy

At Streetfoodkitchen, you may request a return within 30 days of receiving your order if you are not satisfied with your purchase.

Our 30-day return policy is in addition to, and does not limit, your statutory rights under UK consumer law.

2. Eligibility for a Return

To help us process your return efficiently, please contact us within 30 days of delivery.

Where you are returning an item because you have changed your mind, please take reasonable care of the product and its packaging while deciding whether to keep it.

For hygiene, safety and product-protection reasons, certain items may need to be returned in a condition suitable for resale where permitted by law. This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

You may handle goods to the extent reasonably necessary to establish their nature, characteristics and functionality, in accordance with applicable UK consumer law.

3. Items That Are Faulty, Damaged or Incorrect

If your product arrives damaged, is faulty, is not as described, or you receive the wrong item, please contact us as soon as reasonably possible.

We will assess the issue and, where required by UK consumer law, provide an appropriate remedy such as a repair, replacement, price reduction or refund.

Please do not attempt to repair or modify a faulty product before contacting us, as this may affect the available remedy where the damage was caused by the attempted repair.

4. How to Request a Return

To start a return, please contact our customer service team using the details below.

1. Contact us with your order number and the reason for your return.
2. We will provide return instructions and, where applicable, a return shipping method.
3. Package the product securely to help prevent damage during transportation.
4. Send the product using the return instructions provided by us.
5. Once the return has been received and processed, we will issue the applicable refund.

Please do not send a return to the business address unless our customer service team specifically instructs you to do so.

5. Free Return Shipping

Streetfoodkitchen provides free return shipping for eligible returns covered by this policy.

If we provide a return label or specific return instructions, please use the method provided so that the return can be tracked and processed correctly.

6. Refunds

Once your returned item has been received and the return has been processed, we will arrange your refund to the original payment method, unless another method has been agreed with you.

Where the statutory cancellation rights for an online purchase apply, refunds will be made in accordance with the applicable UK legal requirements. This generally includes refunding the cost of standard delivery paid by the customer, subject to the applicable rules.

We do not charge a restocking fee for eligible returns.

Your bank or payment provider may require additional processing time before the refunded amount appears in your account.

7. Changes of Mind and Online Purchases

For most goods purchased online, UK consumer law provides a statutory cancellation period. In general, consumers can notify the trader of cancellation within 14 days after receiving the goods and then have a further 14 days to return them.

Our 30-day return window provides an additional period for eligible returns beyond the statutory minimum. Nothing in this policy is intended to remove or restrict any statutory consumer right.

Where a customer has exercised a statutory cancellation right, any permitted deduction for diminished value will only be made where allowed by applicable law.

8. No Final Sale Exclusions

We do not designate products as "final sale" in a way that removes your statutory consumer rights.

Any promotional or discounted purchase remains subject to the same applicable consumer rights as other purchases.

9. Your Statutory Consumer Rights

Nothing in this Return and Refund Policy affects your rights under applicable UK consumer protection legislation.

Products must meet the legal requirements applicable to goods supplied to consumers, including requirements relating to satisfactory quality, fitness for purpose and conformity with their description, as applicable.

If a product is faulty or otherwise does not conform to the contract, you may have legal remedies that apply separately from our voluntary 30-day return policy.

10. Contact Us About a Return or Refund

If you have any questions about a return, refund or faulty product, please contact us before sending your item back.