1. About This Privacy Policy

This Privacy Policy explains how Streetfoodkitchen handles personal information when you visit our website, contact us, create or use an account where available, or place an order for our products.

We aim to collect only information that is reasonably necessary for the purposes described in this policy.

2. Who We Are

The business responsible for the processing of your personal information is Streetfoodkitchen.

3. Information We May Collect

Depending on how you interact with our website, we may collect the following categories of information:

• Contact information, such as your name, email address, telephone number and delivery address.
• Order information, such as products purchased, order number, order date, delivery information and transaction status.
• Customer service information, including information you provide when you contact us about an order, return, refund or product.
• Payment-related information. Payments may be processed by third-party payment providers. We generally do not need to receive or store your complete payment-card details.
• Technical information, such as IP address, browser type, device information and information about how you interact with our website, where collected.
• Cookie and similar technology information, where applicable and in accordance with your cookie choices.

4. How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling your orders.
• Arranging delivery of purchased products.
• Providing order updates and important service communications.
• Responding to customer service enquiries.
• Processing returns, refunds and other after-sales requests.
• Maintaining and improving our website and services.
• Preventing fraud, abuse and unauthorised transactions.
• Keeping appropriate business and transaction records.
• Complying with applicable legal and regulatory obligations.

We will not use your personal information for purposes that are incompatible with the purposes described in this policy unless permitted or required by law.

5. Legal Bases for Processing

Under UK data protection law, we rely on one or more lawful bases when processing personal information.

Contract

We may process information when it is necessary to enter into or perform a contract with you, such as processing and delivering an order.

Legal obligation

We may process information where necessary to comply with a legal or regulatory obligation.

Legitimate interests

We may process information where necessary for legitimate business interests, provided those interests are not overridden by your rights and interests.

Consent

Where consent is required, we will request it before carrying out the relevant processing. You may withdraw consent where applicable.

6. Payment Information

When you place an order, payment may be handled by a secure third-party payment provider.

Payment providers may process information required to authorise and complete your transaction in accordance with their own privacy policies and applicable legal requirements.

We do not intentionally store complete payment-card numbers or security codes on our own systems.

7. Sharing Your Information

We may share relevant personal information with trusted service providers where this is necessary to operate our business or fulfil your order.

Depending on the services used by our store, these may include:

• Payment processing providers.
• Delivery and shipping providers.
• Website hosting and technical service providers.
• Customer service or communication providers.
• Fraud prevention and security providers.
• Professional advisers where reasonably necessary.

We require service providers that process personal information on our behalf to handle that information appropriately and in accordance with applicable data protection requirements.

We may also disclose information where required by law, court order or a lawful request from an appropriate authority.

8. International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required by applicable UK data protection law to provide an appropriate level of protection.

9. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, resolving disputes and meeting legal, accounting or reporting obligations.

The exact retention period depends on the type of information and the reason it is being retained.

When information is no longer required, we will take reasonable steps to delete it or securely anonymise it, where appropriate.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage and, where applicable, support marketing activities.

Some cookies may be strictly necessary for the website to work. Other non-essential cookies should only be used in accordance with applicable consent requirements and your choices.

You can manage cookies through your browser settings and, where available, through our website's cookie preferences.

11. Marketing Communications

We may send marketing communications where we have a lawful basis to do so and where required, have obtained your consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us.

Even if you opt out of marketing communications, we may still send essential service messages relating to an order, account, transaction, delivery, return or other service you have requested.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you a number of rights regarding your personal information.

• Right of access: You can request a copy of personal information we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete information.
• Right to erasure: You may ask us to delete personal information in certain circumstances.
• Right to restriction: You may ask us to restrict processing in certain circumstances.
• Right to data portability: In certain circumstances, you may request your information in a structured, commonly used and machine-readable format.
• Right to object: You may object to certain types of processing, including processing based on legitimate interests and direct marketing.
• Rights relating to automated decision-making: You may have rights relating to certain decisions made solely by automated means where applicable.

These rights are subject to legal conditions and exceptions. We may need to verify your identity before fulfilling certain requests.

13. How to Exercise Your Rights

If you would like to exercise a data protection right or ask a privacy-related question, please contact us using the details below.

Please provide enough information for us to understand your request. We will handle your request in accordance with applicable UK data protection law.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to address your concern.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully.

Further information about making a complaint is available from the ICO's official website.

15. Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

16. Children's Privacy

Our website and products are intended for general consumers and are not specifically directed at children.

We do not knowingly collect personal information from children where collection is not permitted by applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

The updated version will be published on this page with a revised "Last updated" date.

18. Contact Streetfoodkitchen

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.